Privacy Policy
Double Shot Espresso Company, LLC collects customer information needed to process orders, manage accounts, approve wholesale customers, and provide customer service. This may include name, email address, phone number, billing address, shipping address, order details, account login information, company name, tax ID/resale certificate information, and wholesale application details.
Payments are processed through third-party providers, including but not limited to Stripe, PayPal, Apple Pay, Google Pay, and Link. Double Shot Espresso Company does not directly store full credit card numbers on the website.
Customer information may be used to:
- Process and fulfill orders
- Provide order updates
- Manage customer accounts
- Review and approve wholesale applications
- Provide approved wholesale customers with gated pricing
- Respond to customer questions
- Improve the website and customer experience
- Meet legal, tax, and business obligations
Customer information may be shared with trusted service providers such as payment processors, shipping providers, website tools, analytics providers, and professional advisors as needed to operate the business.
Double Shot Espresso Company does not sell customer personal information.
Questions about privacy may be sent to:
Double Shot Espresso Company, LLC
2930 Maysville Pike
Zanesville, OhioH 43701
doubleshotespressoco@gmail.com
Cookies Policy
Double Shot Espresso Company uses cookies and similar technologies to help the website function properly. Cookies may support shopping cart features, checkout, customer accounts, wholesale login access, security, and website performance.
The website also uses Google Analytics to understand general website traffic and visitor activity. The site may include embedded third-party content, such as Google Maps and, in the future, an Instagram feed. These tools may use their own cookies or tracking technologies. The FTC explains that websites and apps may use cookies and similar technologies to collect information about online activity.
Customers may manage or disable cookies through their browser settings. However, disabling cookies may affect website features such as cart, checkout, login, or wholesale account access.
Double Shot Espresso Company does not currently use Meta/Facebook Pixel, Google Ads, remarketing, or retargeting cookies. If these tools are added later, this policy should will be updated.
Website Terms of Use
By using the Double Shot Espresso Company website, creating an account, applying for wholesale access, or placing an order, customers agree to use the website lawfully and provide accurate information.
Customers may create accounts to view orders, manage account details, and complete purchases. Wholesale customers may apply for approval and, if approved, log in to access wholesale pricing.
Double Shot Espresso Company may refuse service, cancel orders, suspend accounts, or revoke wholesale access if information is false, payment fails, the website is misused, or policies are violated.
Products, Allergens & Availability
Double Shot Espresso Company makes every effort to provide accurate product descriptions, pricing, photos, and availability. Product packaging, details, pricing, and availability may change.
Allergy information will be listed on applicable product listings. Syrups, ready-to-drink cold brew, cold brew products, and chai products include allergy warnings on their labels.
Customers with food allergies, sensitivities, or dietary concerns should review product listings and labels carefully before purchasing.
Payment
Orders must be paid for at checkout unless otherwise arranged in writing. Payments may be processed through Stripe, PayPal, Apple Pay, Google Pay, Link, or other available payment methods.
Shipping & Pickup
Double Shot Espresso Company currently ships within the contiguous United States only.
Local pickup is available at the roastery:
2930 Maysville Pike
Zanesville, OhioH 43701
Customers should wait for pickup confirmation before arriving and should check current roastery hours before pickup.
Glass Jar Return Credits
Some eligible glass containers may qualify for a return credit. Returned containers must be clean, intact, and returned according to current instructions.
Glass jar return credit amounts, eligible containers, and program details may change at any time.
Governing Law
These policies are governed by the laws of the State of Ohio.