Return Policy

Double Shot Espresso Company, LLC
Effective Date: May 12, 2026

We want you to love your coffee, cold brew, and Double Shot favorites. If something is wrong with your order, please reach out so we can make it right.

Questions or concerns may be sent to:

doubleshotespressoco@gmail.com

Please include your order number, a short description of the issue, and photos if your order arrived damaged or incorrect.

Coffee, Cold Brew, Chai, Syrups & Food/Beverage Products

Because coffee, cold brew, chai, syrups, and other food or beverage products cannot be resold once they leave our hands, we do not accept returns on these items.

That said, we review concerns case by case. If something is wrong with your order, we may offer a refund, replacement, credit, or another solution depending on the situation.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Damaged or incorrect orders will be corrected and resent at no additional charge to the customer.

Please include photos of the damaged item, packaging, or incorrect product when possible.

Merchandise & Apparel

Unworn clothing may be exchanged if it does not fit.

Damaged merchandise may also be exchanged.

To qualify for an apparel exchange, the item must be unworn and unused.

Gift Cards

Gift cards are non-refundable and cannot be returned, exchanged for cash, or used to purchase another gift card.

Double Shot Espresso Company is not responsible for lost, stolen, or unauthorized use of gift cards. Please treat gift cards like cash.

If you have trouble using a gift card, please contact us at doubleshotespressoco@gmail.com so we can help look into the issue.

Cancellations

Orders may be canceled before they have shipped.

Once an order has shipped, it generally cannot be canceled. Exceptions may be considered on a case-by-case basis for specific circumstances.

Delayed Packages

Once an order is with the shipping carrier, some delays may be outside our control.

If a delay is unusually long or caused by an issue on our end, we may offer a coupon code for a future purchase.

Lost Packages or Wrong Address Deliveries

If a package appears to be lost or delivered to the wrong address, please contact us with your order number and tracking information.

We may ask for proof of the issue or request that a missing package search be started with the carrier. USPS allows missing mail search requests to be submitted starting 7 days from mailing.

If the package is lost, delivered incorrectly, or sent to the wrong address because of our error or a carrier delivery issue, we will work to fix it or reship the order.

If the customer entered an incorrect shipping address at checkout, replacement or reshipment may be handled case by case.

Glass Jar Return Credits

Eligible glass jars may qualify for a return credit when returned clean and intact according to current Double Shot Espresso Company instructions.

Glass jar return credit details, eligible products, and credit amounts may change at any time.